NOT INCLUDED

The tour price does not include:

• International airfare.
• Passport fees, visa fees, vaccination fees, or other travel document expenses.
• Travel Insurance.
• Optional tours and excursions.
• Meals not specifically listed in the itinerary.
• Alcoholic beverages, soft drinks, bottled water, and beverages during meals unless specifically stated.
• Personal expenses including laundry, telephone calls, internet charges, room service, minibar charges, spa services, and similar items.
• Gratuities for guides, drivers, hotel staff, porters, and restaurant staff.
• Excess baggage charges and airline baggage fees.
• Any government-imposed taxes, fuel surcharges, airline surcharges, or supplier-imposed charges introduced after publication of the tour.
• Any item not specifically listed under "Tour Inclusions."

TRAVEL DOCUMENTS

Each passenger is solely responsible for obtaining and carrying a valid passport, visas, vaccination certificates, entry permits, and any other travel documents required by the countries visited.  Passport validity requirements, visa regulations, and entry requirements may change without notice. Pollina Tours assumes no responsibility for passengers denied boarding, denied entry, deported, or delayed due to incomplete or improper travel documentation.

HEALTH REQUIREMENTS

It is the responsibility of each passenger to consult with his or her physician regarding fitness to travel, altitude considerations, vaccinations, medications, and any health precautions recommended for the countries visited.

Certain destinations in Peru are located at high elevations and may cause altitude-related discomfort. Travelers should discuss altitude considerations with their physician prior to departure.

Passengers requiring special assistance, mobility devices, wheelchairs, or special medical accommodation must notify Pollina Tours at the time of booking. Due to local infrastructure and terrain, some sightseeing locations may not be wheelchair accessible.

TRAVEL INSURANCE

Pollina Tours DO NOT SELL any Travel Insurance but we strongly recommend that all participants on the tour purchase comprehensive travel insurance from the insurance company of your choice.  CFAR (cancel for Any Reason) may be a good Travel Insurance option.

Coverage should include, but not be limited to:

• Trip Cancellation
  • Trip Interruption
  • Medical Expenses
  • Emergency Medical Evacuation
  • Baggage Loss
  • Travel Delay
  • Accidental Death and Dismemberment

Passengers are solely responsible for selecting and purchasing their own travel insurance coverage.

FORM OF PAYMENT

Payments may be made by check, money order, bank transfer, or other approved payment methods.  Checks and money orders should be made payable to:

Pollina Tours & Travel, Inc.

DEPOSITS AND FINAL PAYMENT

A deposit of $ 1000 per person is required at the time of booking.  Final payment must be received by Pollina Tours at least 90 days prior to departure for tour.  Failure to make timely payment may result in cancellation of the reservation and forfeiture of applicable deposits.

CANCELLATION AND REFUND POLICY

Once booked by you and if cancelled by you, the tour will result in cancellation fee as specified below.  We strongly suggest obtaining Travel Insurance from any Travel Insurance company of your choice to cover the reasons of your cancellation.  Pollina Tours do not sell any Travel Insurance.

All cancellations must be submitted in writing and received by Pollina Tours during normal business hours.

The following cancellation charges apply per person:

• Administrative fee after booking: US$500 per person
• 89 – 60 days prior to departure: 25% of total tour cost
• 59 – 30 days prior to departure: 75% of total tour cost
• Within 29 days of departure: 100% of total tour cost

Unused services are non-refundable.

Refund processing generally requires 6 to 8 weeks.

AIRLINE BOOKINGS AND SEAT ASSIGNMENTS

Airline reservations are subject to airline contract regulations. Seat assignments are not guaranteed and remain under the control of the operating airline. Passengers requesting specific seat assignments, upgrades, premium economy, business class, or special seating arrangements may be required to pay additional fees directly to the airline.   Pollina Tours cannot guarantee specific seating preferences.

HOTEL ACCOMMODATIONS

Hotel accommodation is based on standard rooms with private facilities unless otherwise specified.  Special requests such as bed type, connecting rooms, smoking preference, higher floors, adjoining rooms, or specific room locations are requests only and cannot be guaranteed. Hotel check-in and check-out times are determined by each hotel.

GROUP MEALS, DIETARY REQUESTS AND FOOD ALLERGIES

Group meals are provided on a buffet, fixed-menu, table d'hôte, or set-menu basis as arranged by Pollina Tours and its suppliers.  Vegetarian and non-vegetarian meal options will be provided based on the menu offered by the hotel, restaurant, airline, cruise operator, or other supplier. Special dietary requests, including vegetarian, vegan, gluten-free, kosher, halal, medical, religious, allergy-related, or other dietary requirements, will be forwarded to suppliers whenever possible but cannot be guaranteed.

Pollina Tours does not prepare or control the preparation of food served by independent suppliers and cannot guarantee ingredients, preparation methods, allergen-free meals, or the absence of cross-contamination. Passengers with food allergies, sensitivities, or special dietary needs travel at their own risk and may need to make independent meal arrangements at their own expense.

Personal food preferences, dislikes, menu choices, portion sizes, and individual tastes cannot be guaranteed and shall not constitute grounds for complaint, refund, compensation, cancellation, or tour interruption.

AIRLINE SCHEDULE CHANGES

Airlines reserve the right to change schedules, aircraft types, departure times, and routes. Pollina Tours reserves the right to modify sightseeing schedules, overnight locations, routing, and sequence of visits as necessary due to airline schedule changes or operational requirements while maintaining the overall integrity of the tour.

RESPONSIBILITY, LIMITATION OF LIABILITY AND TOUR OPERATIONS

Pollina Tours & Travel, Inc. acts solely as an intermediary between tour participants and independent suppliers providing transportation, accommodation, meals, sightseeing, guides, attractions, cruises, trains, airlines, motor coaches, restaurants, and other travel-related services.

Pollina Tours & Travel, Inc., its officers, directors, employees, agents, affiliates, and representatives shall not be liable for any injury, illness, disease, accident, death, loss, damage, delay, inconvenience, disappointment, loss of enjoyment, emotional distress, mental anguish, property damage, additional expense, irregularity, or other damages of any nature whatsoever, whether direct or indirect, arising from or related to the acts, omissions, negligence, default, bankruptcy, insolvency, financial failure, or operational failure of any airline, hotel, cruise line, railway, transportation company, attraction, sightseeing operator, government agency, or other independent supplier.

Without limitation, Pollina Tours shall not be responsible for any loss, damage, delay, cancellation, modification, curtailment, interruption, substitution, additional expense, or inconvenience arising from acts of God, severe weather conditions, floods, earthquakes, landslides, hurricanes, volcanic activity, wildfires, natural disasters, pandemics, epidemics, disease outbreaks, public health emergencies, quarantine requirements, government actions, travel advisories, border closures, visa restrictions, immigration decisions, political unrest, riots, civil disturbances, demonstrations, war, terrorism, labor disputes, strikes, transportation disruptions, fuel shortages, supplier failures, airline schedule changes, flight cancellations, missed connections, airport closures, transportation delays, hotel overbooking, attraction closures, maintenance work, conservation measures, capacity restrictions, national park closures, archaeological site restrictions, monument closures, museum closures, train service interruptions, road closures, or any event beyond the reasonable control of Pollina Tours.

Pollina Tours reserves the right to modify, alter, substitute, postpone, cancel, reroute, or revise any portion of the itinerary whenever deemed necessary for the safety, comfort, welfare, convenience, or operational requirements of the tour participants or suppliers. No specific airline, aircraft type, hotel, room category, train service, attraction, sightseeing location, monument, archaeological site, museum, national park, transportation service, meal venue, guide, departure time, arrival time, or sightseeing sequence is guaranteed.

Pollina Tours reserves the right to substitute comparable accommodation, transportation services, sightseeing attractions, excursions, meals, or other services whenever circumstances require. If a particular attraction, sightseeing excursion, transportation service, or component of the tour becomes unavailable due to circumstances beyond Pollina Tours' control, Pollina Tours may provide a substitute service, attraction, excursion, transportation arrangement, accommodation, or sightseeing program of comparable value or quality, as determined in its sole discretion. Such substitution shall not constitute a material change to the tour and shall not entitle the passenger to cancel the tour or receive a refund beyond any amount expressly provided herein.

For tours including Machu Picchu, entrance tickets, train services, visitor circuits, and access routes are controlled by the Government of Peru and third-party operators. Availability is subject to government regulations, visitor limits, weather conditions, transportation disruptions, conservation measures, and operational restrictions. Pollina Tours cannot guarantee access to Machu Picchu until tickets have been officially issued by the appropriate authorities.  Should Machu Picchu or any other included attraction become unavailable due to circumstances beyond Pollina Tours' control, Pollina Tours may substitute alternative sightseeing arrangements of comparable value. If no substitute can reasonably be provided, any refund, if applicable, shall be limited solely to the actual recoverable amount, if any, received by Pollina Tours from the affected supplier after deduction of all unrecoverable supplier charges, administrative expenses, service fees, and cancellation penalties. Under no circumstances shall Pollina Tours be obligated to refund the entire tour price.

Pollina Tours shall not be liable for any consequential, indirect, incidental, special, punitive, or exemplary damages, including but not limited to loss of enjoyment, loss of vacation time, loss of income, missed business opportunities, emotional distress, transportation expenses, accommodation expenses, or other related costs.  Passengers are solely responsible for obtaining valid passports, visas, vaccinations, travel documents, and any required entry permits.

Pollina Tours shall not be responsible for denied boarding, denied entry, deportation, missed flights, missed services, delays, or additional expenses resulting from incomplete, expired, inaccurate, or missing travel documentation. Baggage and personal belongings remain at the sole risk of the passenger throughout the tour.

Pollina Tours assumes no responsibility for loss, theft, damage, delay, or mis delivery of baggage or personal property.

Pollina Tours strongly recommends that all passengers purchase comprehensive travel insurance covering trip cancellation, trip interruption, medical expenses, emergency evacuation, baggage loss, travel delays, and other travel-related risks. Pollina Tours reserves the right to accept or reject any person as a tour participant and to remove any participant whose conduct is disruptive, abusive, unsafe, unlawful, or detrimental to the operation of the tour or the enjoyment of other participants. In such cases, no refund shall be given.

Any claim for refund, compensation, reimbursement, or alleged damages arising from the tour must be submitted in writing to Pollina Tours within thirty (30) days following completion of the tour. Failure to provide written notice within such period shall fully constitute a waiver of the claim permitted by law.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York. Any claim, dispute, or legal proceeding arising out of or relating to the tour, these Terms and Conditions, or any services provided by Pollina Tours shall be brought exclusively in the state or federal courts located in Nassau County, New York, and the passenger hereby consents to the exclusive jurisdiction of such courts.  Passengers agree that any claims against Pollina Tours shall be brought solely in an individual capacity and not as a plaintiff or class member in any class action, collective action, representative action, or similar proceeding. The passenger contract issued by any airline, cruise line, railway, transportation provider, hotel, or other supplier shall constitute the sole agreement between the passenger and that supplier. Pollina Tours shall not be liable for the acts or omissions of such suppliers.