NOT INCLUDED

The tour price does not include:

• International airfare.
• Passport fees, visa fees, vaccination fees, or other travel document expenses.
• Travel Insurance.
• Optional tours and excursions.
• Meals not specifically listed in the itinerary.
• Alcoholic beverages, soft drinks, bottled water, and beverages during meals unless specifically stated.
• Personal expenses including laundry, telephone calls, internet charges, room service, minibar charges, spa services, and similar items.
• Gratuities for guides, drivers, hotel staff, porters, and restaurant staff.
• Excess baggage charges and airline baggage fees.
• Any government-imposed taxes, fuel surcharges, airline surcharges, or supplier-imposed charges introduced after publication of the tour.
• Any item not specifically listed under "Tour Inclusions."

TRAVEL DOCUMENTS

Each passenger is solely responsible for obtaining and carrying a valid passport, visas,
vaccination certificates, entry permits, and any other travel documents required by the
countries visited. Passport validity requirements, visa regulations, and entry requirements
may change without notice. Pollina Tours assumes no responsibility for passengers denied
boarding, denied entry, deported, or delayed due to incomplete or improper travel documentation.

HEALTH REQUIREMENTS

It is the responsibility of each passenger to consult with his or her physician regarding
fitness to travel, seasickness, motion sickness, altitude considerations, vaccinations,
medications, and any health precautions recommended for the countries visited.

Passengers requiring special assistance, mobility devices, wheelchairs, or special medical
accommodation must notify Pollina Tours at the time of booking with their doctor's certificate.
Due to local infrastructure and terrain, some sightseeing locations may not be accessible
to wheelchairs.

TRAVEL INSURANCE

Pollina Tours does not sell any Travel Insurance, but we strongly recommend that all
participants purchase comprehensive travel insurance from the insurance company of their
choice. CFAR (Cancel for Any Reason) may be a good travel insurance option.

Coverage should include, but not be limited to:

• Trip Cancellation
• Trip Interruption
• Medical Expenses
• Emergency Medical Evacuation
• Baggage Loss
• Travel Delay
• Accidental Death and Dismemberment

Passengers are solely responsible for selecting and purchasing their own travel insurance coverage.

FORM OF PAYMENT

Payments may be made by check, money order, bank transfer, or other approved payment methods.
Checks and money orders should be made payable to:

Pollina Tours & Travel, Inc.

DEPOSITS AND FINAL PAYMENT

A deposit of US$1,000 per person is required at the time of booking.
Final payment must be received by Pollina Tours at least 90 days prior to departure.
Failure to make timely payment may result in cancellation of the reservation and forfeiture
of applicable deposits.

CANCELLATION AND REFUND POLICY

Once booked by you and if cancelled by you, the tour will result in cancellation fees as
specified below. We strongly recommend obtaining travel insurance from a provider of your
choice to cover cancellation-related expenses. Pollina Tours does not sell travel insurance.

All cancellations must be submitted in writing and received by Pollina Tours during normal
business hours.

The following cancellation charges apply per person:

• Administrative fee after booking: US$500 per person
• 89–60 days prior to departure: 25% of total tour cost
• 59–30 days prior to departure: 75% of total tour cost
• Within 29 days of departure: 100% of total tour cost

Unused services are non-refundable.

Refund processing generally requires 6 to 8 weeks.

AIRLINE BOOKINGS AND SEAT ASSIGNMENTS

Airline reservations are subject to airline contract regulations. Seat assignments are not
guaranteed and remain under the control of the operating airline. Passengers requesting
specific seat assignments, upgrades, premium economy, business class, or special seating
arrangements may be required to pay additional fees directly to the airline. Pollina Tours
cannot guarantee specific seating preferences.

HOTEL ACCOMMODATIONS

Hotel accommodation is based on standard rooms with private facilities unless otherwise
specified. Special requests such as bed type, connecting rooms, smoking preference, higher
floors, adjoining rooms, or specific room locations are requests only and cannot be guaranteed.
Hotel check-in and check-out times are determined by each hotel.

GROUP MEALS, DIETARY REQUESTS AND FOOD ALLERGIES

Group meals are provided on a buffet, fixed-menu, table d'hôte, or set-menu basis as arranged
by Pollina Tours and its suppliers. Vegetarian and non-vegetarian meal options will be
provided based on the menu offered by the hotel, restaurant, airline, cruise operator,
or other supplier. Special dietary requests, including vegetarian, vegan, gluten-free,
kosher, halal, medical, religious, allergy-related, or other dietary requirements, will
be forwarded to suppliers whenever possible but cannot be guaranteed.

Pollina Tours does not prepare or control the preparation of food served by independent
suppliers and cannot guarantee ingredients, preparation methods, allergen-free meals,
or the absence of cross-contamination. Passengers with food allergies, sensitivities,
or special dietary needs travel at their own risk and may need to make independent meal
arrangements at their own expense.

Personal food preferences, dislikes, menu choices, portion sizes, and individual tastes
cannot be guaranteed and shall not constitute grounds for complaint, refund, compensation,
cancellation, or tour interruption.

AIRLINE SCHEDULE CHANGES

Airlines reserve the right to change schedules, aircraft types, departure times, and routes.
Pollina Tours reserves the right to modify sightseeing schedules, overnight locations,
routing, and sequence of visits as necessary due to airline schedule changes or operational
requirements while maintaining the overall integrity of the tour.

RESPONSIBILITY, LIMITATION OF LIABILITY AND TOUR OPERATIONS

Pollina Tours & Travel, Inc. acts solely as an intermediary between tour participants
and independent suppliers providing transportation, accommodation, meals, sightseeing,
guides, attractions, cruises, trains, airlines, motor coaches, restaurants, and other
travel-related services.

Pollina Tours & Travel, Inc., its officers, directors, employees, agents, affiliates,
and representatives shall not be liable for any injury, illness, disease, accident, death,
loss, damage, delay, inconvenience, disappointment, loss of enjoyment, emotional distress,
mental anguish, property damage, additional expense, irregularity, or other damages of any
nature whatsoever, whether direct or indirect, arising from or related to the acts,
omissions, negligence, default, bankruptcy, insolvency, financial failure, or operational
failure of any airline, hotel, cruise line, railway, transportation company, attraction,
sightseeing operator, government agency, or other independent supplier.

Without limitation, Pollina Tours shall not be responsible for any loss, damage, delay,
cancellation, modification, curtailment, interruption, substitution, additional expense,
or inconvenience arising from acts of God, severe weather conditions, floods, earthquakes,
landslides, hurricanes, volcanic activity, wildfires, natural disasters, pandemics,
epidemics, disease outbreaks, public health emergencies, quarantine requirements,
government actions, travel advisories, border closures, visa restrictions, immigration
decisions, political unrest, riots, civil disturbances, demonstrations, war, terrorism,
labor disputes, strikes, transportation disruptions, fuel shortages, supplier failures,
airline schedule changes, flight cancellations, missed connections, airport closures,
transportation delays, hotel overbooking, attraction closures, maintenance work,
conservation measures, capacity restrictions, national park closures, archaeological
site restrictions, monument closures, museum closures, train service interruptions,
road closures, or any event beyond the reasonable control of Pollina Tours.