Australia & New Zealand Tour Package

Our Land Cost Includes

• First class hotel selected by Pollina Tours based on sharing Twin or Double standard room as per the program
• Buffet breakfast daily at the hotel as per the program.
• Buffet or Family style/ 3 Course table serving dinner as per the program at the hotel/local restaurant.
• All transfers, sightseeing and excursion tours as per program with English speaking guide.
• Chauffeur driven deluxe motor coach with air-conditioning.
• Entrance fee to the places of visit.

Please read all the terms and conditions carefully before filling in the Tour Booking form and mailing your deposits.

Not Included

Any Airfare International or Internal Australia & New Zealand airfare, Visa fee, any meals not mentioned above, Travel Insurance, any baggage handling fee/gratuity, mineral water, any beverages alcoholic or non-alcoholic, items of personal nature such as laundry, telephone, room service, any increase in airfare or government imposed taxes, any other items not mentioned in the tour inclusion list.

Travel Insurance

Pollina Tours do not sell any travel insurance. We strongly recommend that you obtain a comprehensive Travel Insurance coverage, including but not limited to trip cancellation, delay, loss of deposit, medical expenses, personal accidents and death, loss of baggage, personal belongings. “Cancel for Any Reason” travel insurance policy is one option that you must discuss with your Travel Insurance Company, as it offers a wider range of coverage if you cancel for any reason. Most Travel Insurance companies want you to buy insurance at the time of making your initial tour deposit to obtain the best coverage. All incidental expenses incurred due to any delays, overbooking, trip interruption with no fault of Pollina Tours and its suppliers becomes the sole responsibility of the passenger. To protect you from any incidental expenses, please contact and discuss all options available to you from the Travel Insurance companies of your choice before signing up on the tour. Please read our Responsibility clause also.

Cancellation and Refund

Once booked, the Tour involves a cancellation penalty if it is cancelled by you for any reason or for any circumstances beyond the control of Pollina Tours & Travel, Inc, its agents, and its service providers. We highly recommend purchasing Travel Insurance policy from the travel insurance company of your choice, covering all eventualities including, but not limited to, trip delay, trip cancellation, medical evacuation, illness, disease, death, accident etc that can protect yourself from cancellation penalties, in case the tour is cancelled by you or due to circumstances beyond the control of Pollina Tours, its agents, or service providers.

An administrative fee of US $ 500.00 per person will be charged for any cancellation once the tour is booked. A 25% cancellation fee on total tour cost will be charged if the bookings are cancelled between 89-60 days prior to departure. A 50% cancellation fee on total tour cost will be charged if the bookings are cancelled between 59-30 days prior to departure. A 75% cancellation fee on total tour cost will be charged if the bookings are cancelled between 29-03 days prior to departure. For a later cancellation, or for any unutilized services, no refund will be permissible. It is mandatory for passenger to make all cancellations in writing, stating the reason for cancellation and same must be received in our office on a prompt basis. Most refunds generally take 6-8 weeks to process.

Travel Documents

It is the sole responsibility of each passenger/tourist to obtain and verify that all of their travel documents, such as passport, visa, and airline tickets, vaccination requirements, etc are in order and meets the guidelines to embark on the trip.

Health

You must consult with your physician every important aspect of your health-related issues, including vaccinations such as Yellow Fever, Hepatitis, malaria prophylaxis etc. to ensure that you are in good health to engage in overseas travel. Please note: all our overseas tours require considerable walking and driving, sometimes on uneven, dusty and bumpy road conditions. You may also need to take stairs and inclines during the tour. No individual assistance to passengers requiring wheelchair can be provided, as many places may not be wheelchair accessible and may be challenging for the physically handicapped. For Information on vaccinations and other health precautions, such as safe food and water precautions and insect bite protection, may be obtained from the Centers for Disease Control and Prevention's hotline for international travelers at 800-CDC-INFO (800-232-4636) or via the CDC's Internet site, at http://www.cdc.gov/travel For information about outbreaks of infectious diseases abroad, please consult the World Health Organization's (WHO) web site. All passengers are personally responsible to ensure that they discuss with their Physicians all important issues related to their health and get clearance from their Physicians to ensure that this overseas trip is feasible for them and they and are medically fit to travel.

Airline Group Booking And Seat Assignments

Pollina Tours makes the booking with the Group Department of the airline, which means all the group members must travel together to and from a common gateway, as one Group. The Group tickets are lower fare tickets and carry restrictions. The tickets are nonrefundable, non-transferrable, non–re-routable, non-upgradable and non-endorsable. Policies governing seat assignments for groups vary greatly by airline. Most airlines currently offer preferred seating, a system which allows them to charge additional fees for more desirable seats, which may include window and aisle seats. As a result, many seats displayed on airline seat maps are set aside for clients willing to pay additional fees for them. Some seats may only be accessible at airport check-in, although sometimes passengers with frequent flyer status may have earlier access. Seat assignments preferences are not guaranteed by POLLINA TOURS. Loss of assignments may occur, at any time, due to airline schedule changes, or even as a result of individual passengers making changes directly with airlines on their group seat assignments. In many cases, airlines will not assign seats for groups until approximately 30 days prior. At this time, POLLINA Tours will do all possible to seat passengers together and in the best available seats. However, it may not be possible for POLLINA Tours to assign seats of each passenger's individual choice. Once assigned, typically seats may only be changed at airport check-in. Domestic US flights, as well as flights within Europe, do not permit group seat assignments. An exact passport name is required to complete seat assignments. Subsequent name corrections may result in the loss of seat assignments, in addition to other fees. Some airlines reserve the right to refuse subsequent seat changes, once preliminary seat assignments have been completed. Airline reservation agents are often prohibited from assisting with seat requests for group reservations. Our Group tickets are group coach class (standard regular economy class) restricted tickets and therefore Pollina Tours does not guaranteed upgrade to higher class such as Premium economy, Business class or First class.

Group Hotel Booking

POLLINA TOURS makes the booking of the hotel in the specified hotel in “Standard” twin-bedded (two single beds) rooms or “Standard” double bedded (one double bed) room with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests, such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis.

Group Meal Booking

Pollina Tours make the reservation for the Group Lunch or Dinner arrangements at the hotel or local restaurants based on the hotel or restaurant's Buffet or Set dinner menu basis policy. All efforts are made to offer Vegetarian and Non-Vegetarian menu choice to the Group members. However, Pollina Tours cannot make multiple dinner menu request based on each group members' individual request, likings and disliking.
No special dietary request can be guaranteed. Lunch or Dinner-Opt Out option is also available for those who do not wish to include the lunch or dinner arranged by Pollina Tours. However, you must inform in writing at least 30 days before departure about your Lunch or Dinner Opt-Out plan. In this case, Pollina Tours will refund $ 20 per person per lunch or dinner to you. No opt Out of Meal plan will be admissible within 30 days of departure.

Land Cost

Our Land Cost does not include any International airfare and Internal Tour airfare.

Responsibility

Pollina Tours & Travel, Inc. and/or their agents give notice that all tickets, vouchers and the coupons issued by them and all arrangements for transportation or for conveyance/hotel accommodation, sightseeing, excursions, etc, made by them, as AGENTS of the passenger upon the express condition that they shall not be held liable for any injury, damage, loss , accident, death, delay or irregularity which may be occasioned either by reason or defect of any vehicle, or through the act or default of any person or company engaged in conveying or housing the passengers or in connection therewith, or of any hotel proprietor or employee. Pollina Tour and/ or their agents can accept no responsibility for cancellation penalties or losses or incidental expenses due to delay or change in schedules of airline, rail, motor coach, cruise or any transportation companies etc, hotel overbooking or default, sickness, injury, death, weather, strike, political or social unrest, disease, epidemic, pandemic, terrorism, natural calamities, quarantine or any other causes beyond the control of Pollina Tours & Travel, its agents and suppliers of services. All such losses or incidental expenses will have to be borne by the passengers. Baggage is at owner’s risk throughout the tour. Obtaining a suitable travel insurance policy to cover the medical and non-medical eventualities from any Travel Insurance company of your choice is solely the responsibility of each passenger/tourist booked on our tour. Pollina Tours & Travel reserves the right to accept or reject any person as tour participants, to expel any tour participants from the tour, to make changes in the itinerary whenever the company deems it is necessary for the comfort, safety and convenience of the participants or their agents/service providers. Although, all safety measures are taken by our suppliers to ensure you have an enjoyable and safe tour. However, our Service provider will require you to sign their responsibility form to not hold them responsible for any injury, accident, death, etc, caused to you during any adventure tourism activities, jungle safari, etc. which is beyond their control. All prices are quoted in US Dollars. The transportation, airlines, rail ,cruise, ferry companies, etc, concerned are not to be held responsible for any act, omission, or events during the time passengers are not on board their carriers and conveyance. The passenger’s contract in use by the airline carrier, when issued, shall constitute the sole contract between the transportation company and the purchaser of the Tour(s) and/or passengers. Typically, check- in time at the hotels is 3:00 PM and check out time is 12 noon. Sequence of the itinerary is subject to change, due to circumstances beyond our control